Refund policy

We want you to love your 999WRLD hoodie. If something's not right, we've got you.

30-Day Returns
You can request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original condition and packaging.

Damaged or Faulty Items
If your order arrives damaged, defective, or incorrect, email us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund — your choice.

Change of Mind
Change-of-mind returns are accepted within 30 days. Return shipping costs are the customer's responsibility unless the item is faulty.

How to Start a Return
Email us at shopenchantingofficial@gmail.com with your order number and reason for return. We'll reply with return instructions. Please don't send items back without contacting us first.

Refunds
Once we receive and inspect your return, your refund will be issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Exchanges
Need a different size? Contact us and we'll help you swap it, subject to stock availability.

Nothing in this policy limits your rights under applicable consumer law.